SPIE Help Center

Welcome to the SPIE Help Center. Here you'll find answers to our most frequently asked questions (FAQs) organized by topic.

Need further assistance? Please contact our Customer Service team:

Phone
+1 360 676 3290
+1 888 504 8171 (Toll Free)

Browse FAQs by topic


SPIE Astronomical Telescopes + Instrumentation 2024


You can browse our online program here: Astronomical Telescopes + Instrumentation Program.

We also offer convenient access through our SPIE mobile app for iOS and Android devices, available here: SPIE Conference and Exhibition App.

Please download the PDF registration form located on the Astronomical Telescopes + Instrumentation Registration page. Send the completed form to customerservice@spie.org for processing. Customer Service will provide an invoice and bank wire payment instructions to complete your payment.

There is a $75 USD service charge for processing refunds.

Requests for refunds for SPIE Defense + Commercial Sensing 2024 must be received by 31 May 2024. All registration fees, including course registration fees, will be forfeited after this date.

Membership dues, SPIE Digital Library subscriptions, and special events are not refundable.

Please contact Customer Service at customerservice@spie.org to request a cancellation.

Full registration details are detailed on our registration page Astronomical Telescopes + Instrumentation Registration under the What is included with registration section. Purchased technical registrations have access to all events, including the technical program and exhibition. Complimentary exhibition visitor registration provides access to the exhibition.

Please visit our page here: Visa Information.

General SPIE Information


Our physical address is:

1000 20th St
Bellingham, WA 98225
USA

Our mailing address is:

P.O. Box 10
Bellingham, WA 98227
USA

SPIE's Federal Tax identification number is 95-2142678.

SPIE's goods and services tax (GST) number is 135472280.

Conference Registration


Speakers or Authors (including invited and keynote speakers), Program Committee Members or Session Chairs:

  • Exhibitors who are presenting a paper in a technical session must complete a paid Speaker/Author registration. An exhibitor technical pass does not provide presentation/publication privileges.

Technical Attendees

Students:

  • If you are a student and an author, then register as a student.
  • Student registration rates are available to individuals enrolled in undergraduate or graduate programs, who have not yet completed a doctorate degree. You must be an SPIE student member to qualify for student registration.
  • Post-docs may not register as a student.

Conference Chairs must be registered by SPIE staff.

Please visit the Events Calendar and open your specific event webpage.

From the event webpage, hover over the top bar on Attend and then select Hotel and Travel to see all available dates.

Housing generally opens before registration.

Membership is not required, but one of the benefits of membership is reduced registration rates. Our registration process provides an option to include a new membership or renewal with your event registration.

The one-day registration fee varies for each conference and may only be completed on-site at the registration cashier’s desk. Please contact Customer Service at customerservice@spie.org for more information.

There is a $75 USD service charge for processing refunds.

Refund requests must be received by the refund deadline for your event, listed on your receipt and all registration materials. All registration fees, including courses, will be forfeited after this date.

Membership dues, SPIE Digital Library subscriptions, and special events are not refundable.

Please contact Customer Service at customerservice@spie.org to request a refund.

You do not need to register for the full conference but you must register for your short course(s) specifically via the online conference registration. Alternatively, you can complete the manual registration form indicating the course you would like to take and submit the form to customerservice@spie.org.

Registration is required to attend. At most of our events, exhibition visitor registration is available free of charge. There is a nominal fee to attend the exhibition at the Optifab event.

You can register online on the conference registration page. During step one of the registration, select Exhibition Only. We also have registration available on-site for exhibition visitors.

Please visit the event homepage and click the Registration header option. Scrolling slightly down, please see the What is included with registration section. Courses and Workshops are not included in event registration and will have an additional cost when selected in the registration process.

We do not offer a government or retired registration rate at this time. To obtain the best pricing available, we recommend registering during the early registration period and utilizing the SPIE member discount on event registration.

You may submit registration details and your intent to register by submitting a purchase order from your employer or institution. Please note that registrations are not complete until your payment is received and processed.

Please visit our Student Conference Support webpage for more information.

Attending a SPIE Event


A visual badge preview is available during online registration. You will pick up your physical badge onsite at the conference registration desk.

Registrants must personally present their valid photo ID at the registration desk to pick up their badges. Badges will not be issued to anyone other than the registrant.

Manuscripts will be officially published approximately six weeks after the event on the SPIE Digital Library. Full conference registrants will be notified when content is available via email. The email will include instructions on how to utilize your download tokens included with your conference registration.

If using our SPIE Conference and Exhibition App to save presentations of interest, users will be notified once those papers have been published to the SPIE Digital Library.

Visa requirements vary depending on your country of residence and the location of the event. Strict security requirements may cause delays in visa processing. Please visit the Upcoming SPIE conferences and exhibitions calendar and click on your event of interest. From the event homepage on the top bar, hover over Attend and select Hotel and Travel to see available visa information.

As a Technical Attendee or Author, invitation letter requests must be made through one of our programs below. You must be signed into your SPIE account to apply:
Invitation Letter Request For Meetings in USA and Europe
Invitation Letter Request For Meetings in Asia

We are unable to provide invitation letters for Exhibition Visitors.

All attendees must register for the event and pay the associated registration fee. Badges for all attendees are required.

To attend certain conference special events such as a Welcome Reception or Awards Banquet, a purchased guest ticket is required for a non-registrant to attend. Please check the event registration webpage for details.

Please visit our events resources page to view our Family Friendly Policy.

Preregistered attendees who need a Certificate of Attendance may obtain one at the onsite Cashier.

Membership


Please go to: spie.org/membership.

Click on “Join or Renew” and follow the prompts. You must have a SPIE web account before entering a membership order.

When you wish to use your membership online, you need to log in to your SPIE web account first. Please go here to log in: spie.org/account/login.

If you do not remember your credentials, click on the Forgot your username? or Forgot your password? links on the login page linked above. 

SPIE Members receive ten Digital Library Downloads (to be used within one year).

To access, log into the SPIE Digital Library using your SPIE web account login.

Please visit the SPIE Membership page, then scroll down to the Choose your Membership section to see the criteria.

Please visit the linked pages to learn more about our Senior Membership and Fellow programs.

Proceedings Authors


A how-to guide for successfully submitting your manuscript is located here: Manuscript Submission Guidelines.

Information on manuscript templates can be found here: Manuscript Templates.

Authors are expected to attend the meeting and present their papers. Papers not presented at the meeting will not be published in the Proceedings of SPIE except in the case of exceptional circumstances at the discretion of SPIE and the Conference Chair/Editor.

If unforeseeable circumstances prevent you from attending the meeting and keeping your commitment, notify your SPIE Program Coordinator as soon as possible and arrange for a coauthor or colleague to make the presentation.

If you are a SPIE student member and an author at the upcoming conference, please register as a student.

After picking up your badge at the Conference Registration desk, visit the Speaker Check-In desk to upload your presentation and familiarize yourself with our system. 

Copyright, Web Posting and Reprint Policies can be found here: Copyright-Web Posting-Reprint Policies.

Exhibitors


Please contact spiesales@spie.org for more information.

If you are an Exhibitor who is presenting a paper in our technical conference, a paid author registration is required.

An Exhibitor Technical Pass does not provide speaker/publication priviledges within our technical conferences.

Each company with a booked exhibition space receives a limited number of technical access badges which permit access to attend the technical program events. Technical passes are assigned by the company’s designated exhibition liaison who is responsible for the company exhibit and will be provided during badge pickup.

If you are presenting a paper at the conference, you will need to complete a paid conference registration as a speaker. An exhibition technical pass does not provide speaker/publication privileges.

Every exhibitor has a designated exhibition liaison (the person responsible for the company exhibit). Exhibition liaisons can log in to their account and update information for both the exhibitor directory listing and the event specific listing on the exhibitor dashboard.

If you do not know your SPIE account credentials for the Exhibitor Dashboard, please contact Customer Service at +1 360 676 3290/+1 888 504 8171 (toll free), or email customerservice@spie.org.

Please contact exhibitions@spie.org for more information.

Please follow the instructions on the email that you received from Arata Expositions or Freeman to access content. Please Note: you cannot use the same login information as the Exhibitor Dashboard. If you have any questions, please contact exhibitions@spie.org.

Manage Your Orders


Please contact customerservice@spie.org or call us at +1 360 676 3290 or toll free at +1 888 504 8171.

SPIE accepts Visa, MasterCard, American Express, Diners Club, Discover, PayPal, checks and bank wire transfers. 

Please have your purchasing officer contact the credit card provider for authorization before attempting to register. Advise your purchasing agent that SPIE is considered an 8398 company for authorization purposes.

There could be several reasons why your card is not being accepted:

  • If you are receiving a Card Declined message, please contact your credit card-issuer for more information.
  • Confirm correct card number and security code.
  • Confirm that your card’s expiration date is valid.
  • Confirm that your billing address is correct.
  • If you are making an “out of country” purchase, you may need to contact your credit card provider for pre-authorization.
  • Some company-issued credit cards do not permit online payments.

Make checks payable to SPIE and be sure to indicate what the payment is for. Please include any relevant order numbers with your payment.

Please mail your check to:

SPIE
Attn: Accounts Receivable
P.O. Box 10
Bellingham, WA 98227
USA

Yes. For bank information, please contact Customer Service at customerservice@spie.org or call +1 360 676 3290/+1 888 504 8171 (toll free).

Some countries or state/local governments require us to charge tax or VAT, depending in their specific taxation requirements. All tax and VAT charges are based on your shipping address.

If you’d like to arrange a tax-exempt order, please contact customerservice@spie.org with your order details. You will need to provide valid tax-exempt documentation from your organization if it is not already on file.

Find full details can be found at our Returns Policy page.

Please visit our Shipping Policy page.

Please visit our SPIE Digital Library Help page and click on Making a Purchase.

Please visit our SPIE Bookstore.

Manage Your Account


Please go to: spie.org/account/login.

Log in to your SPIE web account here: spie.org/account/login.

Click on your first name initial at the top of the screen, then select Account Details. Your SPIE ID is displayed at the top, next to the words My Account.

Please clear your browser cache and try logging in again. If you still cannot access your account, please contact Customer Service via email customerservice@spie.org or at +1 360 676 3290/+1 888 504 8171 (toll free).

Please click on the Forgot your username? or Forgot your password? links on the login page located here: spie.org/account/login.

If you still cannot access your account, please contact Customer Service at +1 360 676 3290/+1 888 504 8171 (toll free), or email customerservice@spie.org.

They can assist with a reset password link, or provide you with your login information.

Log in to your SPIE web account here: spie.org/account/login.

Click on your first name initial at the top of the screen, then select Account Details. From there you have the option to change your username or password.

After changing your password, wait two minutes before signing in again. This will allow time for our system to update your record to the new password.

Log in to your SPIE web account here: spie.org/account/login

Click on your first name initial at the top of the screen, then select Account Details. Under the heading Account Settings there are options to update associated account contact information.

Please check your junk/spam folder. If the email is not there, please contact Customer Service at +1 360 676 3290/+1 888 504 8171 (toll free), or email customerservice@spie.org.

Log in to your SPIE web account here: spie.org/account/login.

Click on your first name initial at the top of the screen, then select Account Details. Under the heading SPIE Profile section, click Edit your SPIE profile.

If you are experiencing problems receiving our emails, this may be a result of email filters. Please check your junk or spam folder. Adding "lux@spie.org" to your safe senders list may also be necessary.

If your email address is with a business or institution, you may need to contact the system administrator for assistance.

Journal Authors


Please visit SPIE Journals and click on a specific journal to see submission instructions. There are links available detailing the scope and details of the journal, the call for papers, and specific author guidelines.

If you have questions or need further information after reading the author guidelines, please contact journals@spie.org.

Information on manuscript templates can be found on the SPIE Digital Library here: Journal Author Information. Author guidelines including manuscript templates, can be found on each journal’s homepage.

Please contact journals@spie.org. Please provide the paper number and the name of the journal to which you submitted your manuscript in your message.

Payment of publication charges is voluntary. Accepted papers will be published even if the author is unable to pay.

Career Center & Job Fair


Please visit our Career Center and Job Fair FAQ page for additional resources available here: SPIE Career Center FAQs.

Still have questions? Reach our Career Center staff at sales@spiecareercenter.org or call +1 360 920 3055.

Courses


SPIE has courses available in-person at SPIE events, on-demand self-led courses accessed online, or we can arrange group training sessions for employees at your organization. Find specific information at SPIE Courses.

Still have questions? Please contact education@spie.org for further assistance.

Upon arrival at the event, proceed directly to the registration desk to pick up your event badge. Following badge pickup, please go directly to the Course Materials desk (located near the registration desk) to pick up your required course materials. Our education staff will provide course location information.